Director of Mobile Crisis Behavioral Health Link Atlanta, Georgia, United States
Body of Abstract: The transition between crisis contact centers and mobile crisis teams is a critical element in crisis continuum, especially in cases involving individuals who are experiencing a suicidal crisis. The primary aim of this workshop is to investigate the effectiveness of safety protocols and dispatching procedures that secure the continuity of care between initial contact and in-person response. This workshop will evaluate the impact of a focused communication and risk assessment on maintaining client safety during the interim between the contact center engagement and the mobile crisis team's arrival.
This interactive workshop will include case studies and scenario-based examples in order to examine the importance of clear and concise documentation and communication between crisis contact center personnel and mobile crisis teams. Discussions will center on real-world applications of processes, including de-escalation techniques and ongoing safety checks to ensure clients remain secure while waiting for mobile crisis teams
Participants will gain practical skills to apply in their respective crisis intervention program, improving their ability to develop processes to create increased client safety during critical transitions. Emphasis will be placed on understanding how clear, comprehensive documentation of suicidal ideation and other risks can enhance team preparedness and response efficiency. Attendees will leave with actionable strategies for refining protocols within their organizations to optimize safety and reduce risks during the transition phase.
Effective communication and protocol enhancement between crisis contact centers and mobile crisis teams are essential to delivering safe, responsive care. This workshop equips participants with the skills and insights needed to strengthen safety measures, ensuring that clients remain protected and engaged while awaiting in-person assistance. By implementing the techniques and practices covered, crisis intervention teams can better bridge gaps and provide a seamless, supportive crisis response.
Learning Objectives:
Identify risk factors associated with gaps in crisis care during the transition from crisis contact centers to mobile teams.
Analyze best practices for documenting suicidal ideation and other high-risk indicators during initial assessments.
Explain techniques for maintaining client engagement and safety in the interim between crisis contact and in-person response.
