Chief Clinical Officer
Behavioral Health Link
Atlanta, Georgia, United States
Dr. Helen Littrell’s career in suicide prevention and crisis intervention began over a decade ago, when she was worked for Lifeline Australia. Dr. Littrell holds bachelor’s degrees from the Australian National University, and Master and Doctorate degrees in Clinical Psychology from the University of Denver. She is a Licensed Psychologist in both Colorado and Ohio. Dr. Littrell has prior experience as a caseworker, therapeutic residential community coordinator, performed psychological testing in a private practice, and worked as a therapist and suicide prevention coordinator in community mental health centers outpatient, mobile crisis, and acute treatment units. In 2021 3 years Dr. Littrell returned to her crisis line passion and worked for Colorado’s statewide crisis line vendor as the Crisis Program Director. While in this role she was a key player in coordinating a successful 988 launch for Colorado and made changes to help hit expected metrics. She updated call center training, improved employee recognition and retention initiatives, led organizational restructuring, launched and internship program, overhauled how leaders were trained, improved the supervisory models and modalities, and increased supervision quality and ability to make data informed decisions. For the past year Dr. Littrell has worked for Behavioral Health Link as the Senior Director of Crisis Care and Training before being promoted to Chief Clinical Officer. Dr. Littrell runs Mobile Crisis, Call Center, Compliance, and Training teams at BHL. She has improved collaboration between call center and mobile crisis departments, increased the value of transparency in organizational culture, facilitated progress in compliance with audit and accreditation standards, and launched a workforce management system and performance management module to increase accountability and efficiency.
Can Crisis Services Help Prevent Violence as well as Suicide?
Tuesday, April 1, 2025
2:15 PM – 3:15 PM East Coast USA Time